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GDPR Compliance

Last updated: November 2, 2026

General Data Protection Regulation (GDPR) Compliance

Brook-bear is committed to protecting the privacy and security of your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose
  • Contract: When processing is necessary for the performance of a contract with you
  • Legal obligation: When processing is necessary for compliance with a legal obligation
  • Legitimate interests: When processing is necessary for our legitimate interests or those of a third party

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for this service.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 425 West Georgia Street, Vancouver, BC V6B 1E8, Canada

We will respond to your request within one month. If your request is particularly complex, we may extend this period by two additional months, and we will inform you accordingly.

Data Controller

Brook-bear is the data controller responsible for your personal data. Our contact details are provided above.

Data Protection Officer

For any questions regarding data protection, you can contact our Data Protection Officer at [email protected].

Data Processing Activities

What data we collect:

  • Name and contact information
  • Service inquiry details
  • Technical data (IP address, browser type, device information)
  • Usage data (pages visited, time spent on site)

Why we collect this data:

  • To provide and improve our services
  • To respond to inquiries and service requests
  • To analyze website usage and optimize user experience
  • To comply with legal obligations

How long we keep your data:

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, typically:

  • Service inquiry data: 24 months from last contact
  • Website analytics data: 12 months
  • Legal and accounting records: As required by applicable law

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Incident response procedures

International Data Transfers

When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the European Commission
  • Transfers to countries with adequacy decisions
  • Your explicit consent

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and within 72 hours of becoming aware of the breach, where feasible.

Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority.

Updates to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of any material changes by posting the updated policy on our website.

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